LearnFromHome Inc. has a vast knowledge base, including course materials, policy documents, and user manuals. Managing this information was a challenge until they implemented Deskhero. The platform's structured data lists and custom email domains have made it easier to organize and access their knowledge base.
Deskhero's AI capabilities have transformed LearnFromHome's customer support services. The AI uses OpenAI Embeddings from the knowledge base and other sources to generate suggested replies for incoming tickets. This has resulted in more accurate responses and faster resolution times.
The platform's knowledge base articles generated from Word, PowerPoint, PDF files, and website scraping have also been invaluable. These features allow LearnFromHome to easily update their knowledge base with the latest information.
Deskhero's comprehensive search bar has made it easier for the support team to find relevant information quickly. This, combined with the platform's user groups feature, has improved collaboration and efficiency among the team.
Overall, Deskhero's AI capabilities have enabled LearnFromHome Inc. to manage their knowledge base more effectively, leading to improved customer support and student satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other sources to generate suggested replies for incoming tickets. This ensures that the responses are based on the most relevant and up-to-date information, improving their accuracy.
Can Deskhero handle large knowledge bases?
Yes, Deskhero is designed to manage extensive knowledge bases. It provides structured data lists and custom email domains for easy organization and access. It can also generate knowledge base articles from various file types and scrape websites for information.
How does Deskhero improve collaboration among the support team?
Deskhero's user groups feature allows different members of the support team to work together on tickets. Combined with the comprehensive search bar, this improves collaboration and efficiency among the team.
* This article provides an example of how a fictive company in the Online/Distance Learning Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
