SkillMaster receives a large number of support tickets daily, ranging from technical issues to course-related queries. The company uses Deskhero's AI capabilities to automatically categorize and prioritize these tickets, ensuring that critical issues are addressed promptly. This has significantly reduced response times and improved the efficiency of the support team.
Deskhero's AI capabilities also enable SkillMaster to provide instant, accurate responses to common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies, reducing the workload on the support team and providing immediate assistance to users.
SkillMaster uses Deskhero's AI-powered search function to improve the user experience on its platform. Users can quickly find relevant information from the knowledge base, previous tickets, and uploaded files like policies and manuals. This has led to a decrease in the number of support tickets and an increase in user satisfaction.
Deskhero's REST API allows SkillMaster to integrate the platform with its existing systems. This seamless integration enables the company to leverage Deskhero's advanced AI capabilities across its entire operation, further enhancing efficiency and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed SkillMaster's ticket management, delivering significant benefits in terms of efficiency, response times, and user satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automatically categorize and prioritize support tickets, ensuring that critical issues are addressed promptly. This significantly improves ticket management by reducing response times and improving the efficiency of the support team.
How does Deskhero's AI-powered search function enhance the user experience?
Deskhero's AI-powered search function allows users to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This leads to a decrease in the number of support tickets and an increase in user satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling companies to leverage its advanced AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Online education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
