EduTech Solutions receives a high volume of support tickets daily, ranging from technical issues to course-related queries. The company uses Deskhero's AI capabilities to automatically categorize and prioritize these tickets, ensuring that critical issues are addressed promptly. This has significantly reduced response times and improved the efficiency of the support team.
The AI capabilities of Deskhero also enable EduTech Solutions to provide instant, accurate responses to common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies, reducing the workload on the support team and providing immediate assistance to users.
Deskhero's AI-powered search function has greatly improved the user experience on EduTech Solution's platform. Users can quickly find relevant information from the knowledge base, previous tickets, and uploaded files like policies and manuals. This has led to a decrease in the number of support tickets and an increase in user satisfaction.
EduTech Solutions also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the advanced AI capabilities of Deskhero across its entire operation, further enhancing efficiency and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed EduTech Solution's customer support operations, delivering significant benefits in terms of efficiency, response times, and user satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities automatically categorize and prioritize support tickets, ensuring that critical issues are addressed promptly. This significantly reduces response times.
How does Deskhero's AI-powered search function enhance the user experience?
Deskhero's AI-powered search function allows users to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This leads to a decrease in the number of support tickets and an increase in user satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling companies to leverage its advanced AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Online education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
