LearnOnline has a vast knowledge base consisting of articles, manuals, and other resources. The company uses Deskhero's AI capabilities to automatically categorize this content and generate structured data lists, making it easier for the support team to find and use the information they need.
Deskhero's AI capabilities also enable LearnOnline to keep its knowledge base up-to-date. By analyzing previous tickets and user feedback, Deskhero identifies gaps in the knowledge base and suggests new content. This ensures that the knowledge base remains relevant and useful for users.
LearnOnline uses Deskhero's AI-powered search function to provide instant, accurate responses to user queries. By leveraging OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files, Deskhero can suggest relevant replies, reducing the workload on the support team and improving user satisfaction.
Deskhero's REST API allows LearnOnline to integrate the platform with its existing systems. This seamless integration enables the company to leverage Deskhero's advanced AI capabilities across its entire operation, enhancing efficiency and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have revolutionized LearnOnline's knowledge base management, delivering significant benefits in terms of efficiency, relevance, and user satisfaction.
How does Deskhero's AI capabilities help manage a vast knowledge base?
Deskhero's AI capabilities automatically categorize content and generate structured data lists, making it easier to find and use information. It also analyzes previous tickets and user feedback to identify gaps and suggest new content, keeping the knowledge base up-to-date.
How does Deskhero's AI-powered search function improve user satisfaction?
Deskhero's AI-powered search function allows users to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This provides instant, accurate responses to user queries, reducing the workload on the support team and improving user satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling companies to leverage its advanced AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Online education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
