Ocean's Bounty receives hundreds of queries daily from customers seeking advice on fish care, shipping times, and product availability. To manage this volume, they turned to Deskhero's AI capabilities. The platform's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis allows the AI to generate suggested replies, significantly reducing response times.
With Deskhero, Ocean's Bounty has been able to automate much of their customer support. When a customer submits a ticket, the AI scans the content and suggests a reply based on similar past tickets and relevant knowledge base articles. This not only speeds up the response time but also ensures consistent and accurate information.
Deskhero's AI also enhances the search results on the company's helpdesk. By analyzing the user's query and comparing it with the OpenAI Embeddings, the AI can provide more relevant search results. This feature has significantly improved the self-service experience for Ocean's Bounty customers.
The platform's website scraping feature has also proved beneficial. Ocean's Bounty uses this feature to keep track of competitor prices and product offerings, allowing them to stay competitive in the market.
Overall, Deskhero's AI capabilities have enabled Ocean's Bounty to provide faster, more accurate customer support while also gaining valuable insights into their market.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it generates suggested replies to new tickets.
How does Deskhero's AI enhance search results?
The AI analyzes the user's query and compares it with the OpenAI Embeddings to provide more relevant search results.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep track of competitor prices and product offerings, helping them stay competitive in the market.
* This article provides an example of how a fictive company in the Online Fish Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
