AquaLife deals with a unique set of customer queries due to their specialized product range. To manage these efficiently, they turned to Deskhero's AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like care instructions and species information. This analysis allows the AI to generate suggested replies, ensuring customers receive accurate and timely information.
Deskhero's AI also enhances the search results on AquaLife's helpdesk. By analyzing the user's query and comparing it with the OpenAI Embeddings, the AI can provide more relevant search results. This feature has improved the self-service experience for AquaLife customers, reducing the number of tickets submitted.
With Deskhero, AquaLife has also been able to create a more personalized customer experience. The platform's user groups feature allows them to segment their customers based on their preferences and purchase history. This segmentation enables the AI to provide more personalized responses and recommendations.
Additionally, the platform's website scraping feature has helped AquaLife stay ahead of the competition. By scraping competitor websites, they can keep track of market trends and adjust their offerings accordingly.
Overall, Deskhero's AI capabilities have enabled AquaLife to provide a more personalized, efficient customer support experience while also staying competitive in their niche market.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it generates suggested replies to new tickets.
How does Deskhero's AI enhance search results?
The AI analyzes the user's query and compares it with the OpenAI Embeddings to provide more relevant search results.
How does Deskhero's user groups feature improve customer experience?
The user groups feature allows companies to segment their customers based on their preferences and purchase history. This segmentation enables the AI to provide more personalized responses and recommendations.
* This article provides an example of how a fictive company in the Online Fish Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
