With a wide range of products and a large customer base, Marine Delights receives a high volume of customer queries daily. To manage these efficiently, they turned to Deskhero's AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like product manuals and care guides. This analysis allows the AI to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results on Marine Delights' helpdesk. By analyzing the user's query and comparing it with the OpenAI Embeddings, the AI can provide more relevant search results. This feature has reduced the number of tickets submitted, as customers can find the information they need more easily.
Marine Delights also uses Deskhero's website scraping feature to monitor competitor prices and product offerings. This helps them stay competitive and meet their customers' expectations.
Additionally, the platform's REST API has allowed Marine Delights to integrate their existing systems with Deskhero, creating a seamless support operation. This integration has further improved their efficiency and customer satisfaction.
Overall, Deskhero's AI capabilities have enabled Marine Delights to provide faster, more accurate customer support while also gaining valuable insights into their market.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it generates suggested replies to new tickets.
How does Deskhero's AI enhance search results?
The AI analyzes the user's query and compares it with the OpenAI Embeddings to provide more relevant search results.
How does Marine Delights use Deskhero's REST API?
Marine Delights uses Deskhero's REST API to integrate their existing systems with Deskhero, creating a seamless support operation.
* This article provides an example of how a fictive company in the Online Fish Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
