FoodieExpress uses Deskhero's structured data lists and custom fields to organize and categorize customer inquiries. This allows the company to handle a high volume of tickets efficiently, reducing response times and improving customer satisfaction.
The company also utilizes Deskhero's custom email domains and user groups to manage internal communication and collaboration. This ensures that all relevant parties are kept in the loop and can work together to resolve customer issues quickly.
FoodieExpress takes advantage of Deskhero's knowledge base and website scraping features to provide comprehensive support to customers. The AI capabilities of Deskhero generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data, significantly reducing the time taken to respond to customer queries.
With Deskhero's advanced search bar and REST API, FoodieExpress is able to integrate the platform with their existing systems and databases. This enables the company to access and analyze customer data more effectively, leading to improved customer service and business decisions.
Lastly, FoodieExpress uses Deskhero's AI capabilities to enhance their ticket management process. The AI uses OpenAI Embeddings to find relevant content from previous tickets and other sources, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the resolution process but also ensures that responses are accurate and helpful.
How does Deskhero's AI capabilities enhance FoodieExpress's customer support?
Deskhero's AI capabilities enhance FoodieExpress's customer support by generating suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces response times and improves the accuracy of responses.
How does FoodieExpress use Deskhero's custom fields and structured data lists?
FoodieExpress uses Deskhero's custom fields and structured data lists to organize and categorize customer inquiries. This helps the company handle a high volume of tickets efficiently.
What benefits does FoodieExpress get from integrating Deskhero with their existing systems?
By integrating Deskhero with their existing systems, FoodieExpress can access and analyze customer data more effectively. This leads to improved customer service and better business decisions.
* This article provides an example of how a fictive company in the Online Food Ordering Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
