MealMagic uses Deskhero's kanban board and ticket management features to track and manage customer inquiries. This allows them to prioritize issues and ensure that all tickets are addressed in a timely manner.
The company also uses Deskhero's custom email domains and user groups to facilitate internal communication and collaboration. This ensures that all relevant parties are informed and can work together to resolve customer issues quickly.
MealMagic leverages Deskhero's knowledge base and website scraping features to provide comprehensive support to customers. The AI capabilities of Deskhero generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data, significantly reducing the time taken to respond to customer queries.
With Deskhero's advanced search bar and REST API, MealMagic is able to integrate the platform with their existing systems and databases. This enables the company to access and analyze customer data more effectively, leading to improved customer service and business decisions.
Finally, MealMagic uses Deskhero's AI capabilities to enhance their ticket management process. The AI uses OpenAI Embeddings to find relevant content from previous tickets and other sources, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the resolution process but also ensures that responses are accurate and helpful.
How does Deskhero's AI capabilities enhance MealMagic's helpdesk services?
Deskhero's AI capabilities enhance MealMagic's helpdesk services by generating suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces response times and improves the accuracy of responses.
How does MealMagic use Deskhero's kanban board and ticket management features?
MealMagic uses Deskhero's kanban board and ticket management features to track and manage customer inquiries. This helps them prioritize issues and ensure that all tickets are addressed in a timely manner.
What benefits does MealMagic get from integrating Deskhero with their existing systems?
By integrating Deskhero with their existing systems, MealMagic can access and analyze customer data more effectively. This leads to improved customer service and better business decisions.
* This article provides an example of how a fictive company in the Online Food Ordering Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
