ForumFusion was facing challenges in managing the high volume of support tickets generated by its vast user base. The company turned to Deskhero for a solution that could help them manage and respond to these tickets more efficiently.
With Deskhero, ForumFusion was able to leverage the platform's AI capabilities to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduced the time spent on each ticket, allowing the support team to handle more queries in less time.
Deskhero's comprehensive search bar also proved invaluable in helping the support team find relevant content quickly. The search results were enhanced by the AI, which used the same OpenAI Embeddings to identify the most relevant content.
ForumFusion also utilized Deskhero's REST API to integrate the platform with their existing systems, further streamlining their support process. The result was a significant improvement in the speed and quality of their customer support.
Finally, the ability to create structured data lists, custom fields, and user groups allowed ForumFusion to better organize their support process, making it easier for them to track and manage tickets.
How did Deskhero's AI capabilities improve ForumFusion's customer support?
Deskhero's AI capabilities helped ForumFusion generate suggested replies to support tickets, enhancing the speed and efficiency of their responses. It also improved the relevance of search results, making it easier for the support team to find the information they needed.
How did ForumFusion integrate Deskhero with their existing systems?
ForumFusion used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support process.
What organizational benefits did ForumFusion gain from using Deskhero?
Deskhero's features like structured data lists, custom fields, and user groups allowed ForumFusion to better organize their support process, making it easier for them to track and manage tickets.
* This article provides an example of how a fictive company in the Online Forums and Message Boards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
