BoardBreeze was dealing with a high volume of support tickets and needed a solution to manage them efficiently. They turned to Deskhero for its advanced AI capabilities and comprehensive suite of support tools.
Deskhero's AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for new tickets. This significantly reduced the time spent on each ticket and allowed BoardBreeze to handle more tickets in less time.
The AI also enhanced the search results in Deskhero's comprehensive search bar, making it easier for the support team to find relevant information. This further improved their efficiency and response times.
BoardBreeze also took advantage of Deskhero's kanban board feature for ticket management. This allowed them to visualize their workflow and track the progress of each ticket, leading to improved organization and productivity.
By integrating Deskhero into their operations, BoardBreeze was able to streamline their support ticket management and provide faster, more efficient customer service.
How did Deskhero's AI capabilities improve BoardBreeze's ticket management?
Deskhero's AI capabilities helped BoardBreeze generate suggested replies for new tickets, reducing the time spent on each ticket. The AI also enhanced search results, making it easier for the support team to find relevant information.
How did the kanban board feature benefit BoardBreeze?
The kanban board feature allowed BoardBreeze to visualize their workflow and track the progress of each ticket, leading to improved organization and productivity.
What impact did Deskhero have on BoardBreeze's customer service?
By streamlining their support ticket management, Deskhero helped BoardBreeze provide faster, more efficient customer service.
* This article provides an example of how a fictive company in the Online Forums and Message Boards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
