BetMaster receives thousands of customer queries daily, ranging from account issues to betting rules. To manage this volume, they use Deskhero's ticket management system, which automatically categorizes and prioritizes tickets based on their urgency and topic. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, as support agents no longer have to manually search for information or draft responses from scratch.
BetMaster also uses Deskhero's knowledge base feature, which is populated with articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero enhance these articles by identifying and highlighting the most relevant content, making it easier for customers to find the information they need.
Furthermore, Deskhero's website scraping feature allows BetMaster to keep their knowledge base up-to-date with the latest information from their website. This ensures that customers always have access to the most current and accurate information.
Overall, Deskhero's advanced AI capabilities have enabled BetHero to provide a superior customer support experience, leading to increased customer loyalty and retention.
How has Deskhero improved BetMaster's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Deskhero keep BetMaster's knowledge base up-to-date?
Deskhero uses a website scraping feature to pull the latest information from BetMaster's website, ensuring the knowledge base is always current.
How has Deskhero improved BetMaster's customer support experience?
Deskhero's ticket management system, AI-generated responses, and enhanced knowledge base have streamlined the support process, leading to quicker and more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Online Gambling Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
