JackpotGenie receives numerous customer queries daily, many of which require similar responses. To manage this, they use Deskhero's advanced AI capabilities, which generate suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to common queries, improving efficiency and customer satisfaction.
Deskhero's user groups feature allows JackpotGenie to segment their customer support team based on expertise. This ensures that tickets are assigned to the most suitable agent, improving the accuracy of responses and reducing resolution times.
JackpotGenie also uses Deskhero's knowledge base feature, populated with articles generated from various file types. The AI capabilities of Deskhero enhance these articles by identifying and highlighting the most relevant content based on the customer's query, making it easier for customers to find the information they need.
Furthermore, Deskhero's REST API allows JackpotGenie to integrate their existing systems with the platform, ensuring a seamless flow of information and improving the overall efficiency of their customer support process.
Overall, Deskhero's advanced AI capabilities have enabled JackpotGenie to provide a superior customer support experience, leading to increased customer loyalty and retention.
How has Deskhero improved JackpotGenie's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to common queries.
How does Deskhero improve the accuracy of JackpotGenie's customer support responses?
Deskhero's user groups feature ensures that tickets are assigned to the most suitable agent, improving the accuracy of responses and reducing resolution times.
How does Deskhero integrate with JackpotGenie's existing systems?
Deskhero's REST API allows JackpotGenie to integrate their existing systems with the platform, ensuring a seamless flow of information and improving the overall efficiency of their customer support process.
* This article provides an example of how a fictive company in the Online Gambling Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
