LuckyStrike receives a high volume of customer queries daily, many of which are repetitive. To manage this, they use Deskhero's advanced AI capabilities, which generate suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to common queries, improving efficiency and customer satisfaction.
Deskhero's custom fields feature allows LuckyStrike to capture specific information about each customer query, such as the type of game involved or the nature of the issue. This information is used by the AI to generate more accurate and personalized responses, enhancing the customer support experience.
LuckyStrike also uses Deskhero's knowledge base feature, populated with articles generated from various file types. The AI capabilities of Deskhero enhance these articles by identifying and highlighting the most relevant content based on the customer's query, making it easier for customers to find the information they need.
Furthermore, Deskhero's comprehensive search bar and website scraping feature allow LuckyStrike to quickly find and provide the most up-to-date information in response to customer queries. This ensures that customers always receive the most accurate and current information.
Overall, Deskhero's advanced AI capabilities have enabled LuckyStrike to provide a superior customer support experience, leading to increased customer loyalty and retention.
How has Deskhero improved LuckyStrike's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to common queries.
How does Deskhero enhance the accuracy of LuckyStrike's customer support responses?
Deskhero's custom fields capture specific information about each query, which the AI uses to generate more accurate and personalized responses.
How does Deskhero ensure that LuckyStrike's customers receive the most up-to-date information?
Deskhero's comprehensive search bar and website scraping feature allow LuckyStrike to quickly find and provide the most current information in response to customer queries.
* This article provides an example of how a fictive company in the Online Gambling Sites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
