InfoGlobe receives thousands of support requests daily. The volume of these requests was overwhelming their support team, leading to delayed responses and customer dissatisfaction. They needed a solution that could help them manage the volume and improve response times.
InfoGlobe implemented Deskhero, leveraging its AI capabilities to manage and respond to support tickets. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI system has significantly improved the efficiency of InfoGlobe's support team. It has reduced the time taken to respond to tickets by suggesting relevant responses based on past interactions and knowledge base articles. The system also enhances search results, allowing the support team to find relevant information faster.
Deskhero's AI capabilities have also improved the quality of responses. By learning from past interactions, the AI system can suggest more accurate and helpful responses. This has led to increased customer satisfaction and reduced the number of follow-up tickets.
Furthermore, Deskhero's REST API allowed InfoGlobe to integrate the platform with their existing systems, streamlining their workflow and further improving efficiency.
How has Deskhero's AI system improved InfoGlobe's response times?
The AI system suggests relevant responses based on past interactions and knowledge base articles, reducing the time taken to respond to tickets.
How does Deskhero's AI system enhance search results?
The AI system uses OpenAI Embeddings from various sources to find relevant content, which is then used to enhance search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, streamlining workflow and improving efficiency.
* This article provides an example of how a fictive company in the Online information services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
