DataSphere has a vast knowledge base, consisting of articles, manuals, policies, and presentations. Managing this knowledge base and finding relevant information was a challenge for their support team, leading to delays in responding to customer queries.
DataSphere implemented Deskhero, leveraging its AI capabilities to manage their knowledge base. The AI system uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance search results, making it easier for the support team to find the information they need.
The AI system also generates suggested replies based on the relevant content it finds. This has significantly improved the efficiency of DataSphere's support team, reducing the time taken to respond to tickets and improving the quality of responses.
Furthermore, Deskhero's custom fields and structured data lists have allowed DataSphere to organize their knowledge base more effectively. This has made it easier for the support team to manage the knowledge base and find the information they need.
Deskhero's REST API also allowed DataSphere to integrate the platform with their existing systems, streamlining their workflow and further improving efficiency.
How has Deskhero's AI system improved the management of DataSphere's knowledge base?
The AI system uses OpenAI Embeddings to find relevant content in the knowledge base, enhancing search results and making it easier for the support team to find the information they need.
How does Deskhero's AI system improve the quality of responses?
The AI system generates suggested replies based on the relevant content it finds, improving the quality of responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, streamlining workflow and improving efficiency.
* This article provides an example of how a fictive company in the Online information services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
