EduPath uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes numerous articles, policies, manuals, and presentations. The AI leverages OpenAI Embeddings from these resources to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries.
The AI also enhances the search results within the platform, making it easier for support agents to find the information they need. This has significantly reduced the time taken to resolve customer queries, improving customer satisfaction and loyalty.
Furthermore, EduPath uses Deskhero's AI to scrape data from their website, providing additional context for customer queries. This has led to more accurate and personalized responses, further enhancing the customer experience.
With Deskhero's custom fields and structured data lists, EduPath can categorize and track customer queries more effectively. This allows them to identify common issues and trends, enabling them to proactively address these issues and improve their platform.
Finally, EduPath uses Deskhero's REST API to integrate their customer support services with their other systems, creating a seamless and efficient workflow.
How does Deskhero's AI improve the efficiency of EduPath's customer support?
Deskhero's AI improves efficiency by quickly finding relevant content from the knowledge base, generating suggested replies, and enhancing search results. This reduces the time taken to resolve customer queries.
How does Deskhero's AI enhance the accuracy of EduPath's customer support responses?
By leveraging OpenAI Embeddings from various resources and scraping data from the website, Deskhero's AI provides additional context for customer queries, leading to more accurate and personalized responses.
How does EduPath use Deskhero's custom fields and structured data lists?
EduPath uses these features to categorize and track customer queries, allowing them to identify common issues and trends. This enables them to proactively address these issues and improve their platform.
* This article provides an example of how a fictive company in the Online Learning Platforms and Support industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
