LearnSphere uses Deskhero's AI to manage their ticketing system. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This has significantly reduced the time taken to resolve tickets, improving the overall efficiency of their helpdesk services.
The AI also enhances the search results within the platform, making it easier for helpdesk agents to find the information they need. This has led to more accurate and effective responses, improving customer satisfaction.
Furthermore, LearnSphere uses Deskhero's AI to scrape data from their website, providing additional context for customer queries. This has resulted in more personalized responses, further enhancing the customer experience.
With Deskhero's user groups feature, LearnSphere can organize their helpdesk agents into teams based on their expertise. This allows them to assign tickets to the most suitable team, improving the quality of their responses.
Finally, LearnSphere uses Deskhero's REST API to integrate their helpdesk services with their other systems, creating a seamless and efficient workflow.
How does Deskhero's AI improve the efficiency of LearnSphere's helpdesk services?
Deskhero's AI improves efficiency by quickly finding relevant content from previous tickets and other resources, generating suggested replies, and enhancing search results. This reduces the time taken to resolve tickets.
How does Deskhero's AI enhance the accuracy of LearnSphere's helpdesk responses?
By leveraging OpenAI Embeddings from various resources and scraping data from the website, Deskhero's AI provides additional context for customer queries, leading to more accurate and personalized responses.
How does LearnSphere use Deskhero's user groups feature?
LearnSphere uses this feature to organize their helpdesk agents into teams based on their expertise. This allows them to assign tickets to the most suitable team, improving the quality of their responses.
* This article provides an example of how a fictive company in the Online Learning Platforms and Support industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
