Learnify is a renowned online learning platform that offers a variety of courses. To provide efficient helpdesk services, Learnify uses Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for the helpdesk queries.
Deskhero's AI capabilities also improve the platform's search results. When a helpdesk representative searches for a query, the AI finds the most relevant content from the available resources.
The AI also generates suggested replies by sending the relevant content through OpenAI's ChatGPT. This not only increases the efficiency of the helpdesk representatives but also ensures that the users receive accurate and quick responses.
By using Deskhero, Learnify has been able to significantly enhance its helpdesk services. The AI capabilities have reduced the response time and increased the accuracy of the responses, resulting in higher user satisfaction.
How does Deskhero's AI improve the efficiency of Learnify's helpdesk services?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content for helpdesk queries. It also generates suggested replies, reducing the response time and increasing the accuracy of the responses.
How does Deskhero enhance Learnify's search results?
Deskhero's AI uses the embeddings to find the most relevant content from the available resources when a helpdesk representative searches for a query. This enhances the search results.
What are the benefits of using Deskhero for Learnify?
By using Deskhero, Learnify has enhanced its helpdesk services. The AI capabilities have reduced the response time, increased the accuracy of the responses, and resulted in higher user satisfaction.
* This article provides an example of how a fictive company in the Online Learning Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
