SkillPath is a globally recognized online learning platform. With a vast user base, the company receives a high volume of customer queries daily. To manage these efficiently, SkillPath uses Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding relevant content for customer queries.
Deskhero's AI capabilities also enhance the platform's search results. When a customer searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources.
Moreover, the AI sends the relevant content through OpenAI's ChatGPT to generate suggested replies. This not only improves the efficiency of the customer support team but also ensures that the customers receive accurate and quick responses.
By using Deskhero, SkillPath has been able to significantly improve its customer support service. The AI capabilities have reduced the response time and increased the accuracy of the responses, leading to higher customer satisfaction.
How does Deskhero's AI improve the efficiency of SkillPath's customer support?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content for customer queries. It also generates suggested replies, reducing the response time and increasing the accuracy of the responses.
How does Deskhero enhance SkillPath's search results?
Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources when a customer searches for a query. This enhances the search results.
What are the benefits of using Deskhero for SkillPath?
By using Deskhero, SkillPath has improved its customer support service. The AI capabilities have reduced the response time, increased the accuracy of the responses, and led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Online Learning Platforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
