EduTech Innovations receives hundreds of customer queries daily, ranging from technical issues to course-related questions. Using Deskhero's advanced AI capabilities, the company can quickly sift through these queries, categorize them, and provide prompt responses. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content.
The AI capabilities also enhance the search results, making it easier for the support team to find relevant information. This feature is particularly useful when dealing with complex queries that require detailed responses. The AI can generate suggested replies based on the information available, reducing the time spent by the support team in crafting responses.
Deskhero's website scraping feature is used by EduTech Innovations to keep their knowledge base updated. The AI can scrape data from various sources and update the knowledge base, ensuring that the support team always has the most recent information at their disposal.
Using Deskhero's REST API, EduTech Innovations has integrated the platform with their existing systems. This seamless integration allows the support team to access all necessary information from a single platform, enhancing their efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of EduTech Innovations' customer support services. The platform has not only reduced the response time but also improved the quality of responses.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the search results, making it easier for the support team to find necessary information.
What is the role of Deskhero's REST API in this use case?
Deskhero's REST API allows EduTech Innovations to integrate the platform with their existing systems. This seamless integration enables the support team to access all necessary information from a single platform.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI can generate suggested replies based on the information available in the system. This helps the support team to craft detailed and accurate responses, thereby improving the quality of responses.
* This article provides an example of how a fictive company in the Online learning programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
