MediaFusion uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This helps in generating suggested replies for new tickets, significantly reducing the response time and improving the efficiency of their customer support team.
The custom fields feature of Deskhero allows MediaFusion to categorize tickets based on the type of query, priority, and other parameters. This helps in efficient ticket management and ensures that high-priority tickets are addressed promptly.
MediaFusion also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the customer support team always has the most recent and relevant information at their disposal.
Deskhero's comprehensive search bar enables MediaFusion's customer support team to quickly find relevant information from the knowledge base, tickets, and uploaded files. This further enhances their ability to provide quick and accurate responses to customer queries.
Finally, MediaFusion uses the REST API provided by Deskhero to integrate their customer support operations with other business systems. This provides a seamless experience for their customers and improves the overall efficiency of their operations.
How does Deskhero's AI capabilities improve the efficiency of MediaFusion's customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies for new tickets. This reduces the response time and improves the accuracy of responses, thereby enhancing the efficiency of MediaFusion's customer support.
How does MediaFusion use Deskhero's website scraping feature?
MediaFusion uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the customer support team always has the most recent and relevant information at their disposal.
How does MediaFusion integrate Deskhero with other business systems?
MediaFusion uses the REST API provided by Deskhero to integrate their customer support operations with other business systems. This provides a seamless experience for their customers and improves the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Online media material delivery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
