StreamBox uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, which aids in generating suggested replies for incoming tickets. This not only speeds up the response time but also ensures the accuracy of the responses, leading to improved customer satisfaction.
With Deskhero's custom fields feature, StreamBox can categorize tickets based on various parameters such as query type, priority level, and more. This facilitates efficient ticket management and ensures that urgent issues are addressed promptly.
StreamBox also leverages Deskhero's website scraping feature to keep their knowledge base current with the latest updates from their website. This ensures that the customer support team is always equipped with the most recent and relevant information.
Deskhero's comprehensive search bar allows StreamBox's customer support team to swiftly find relevant information from the knowledge base, tickets, and uploaded files. This further enhances their ability to provide quick and accurate responses to customer queries.
Lastly, StreamBox uses the REST API provided by Deskhero to seamlessly integrate their customer support operations with other business systems. This results in a smooth customer experience and boosts the overall efficiency of their operations.
How does Deskhero's AI capabilities enhance StreamBox's customer support efficiency?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies for new tickets. This accelerates the response time and ensures the accuracy of responses, thereby enhancing the efficiency of StreamBox's customer support.
How does StreamBox use Deskhero's website scraping feature?
StreamBox uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the customer support team always has the most recent and relevant information at their disposal.
How does StreamBox integrate Deskhero with other business systems?
StreamBox uses the REST API provided by Deskhero to integrate their customer support operations with other business systems. This provides a seamless experience for their customers and improves the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Online media material delivery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
