MelodyMart uses Deskhero's structured data lists and custom fields to efficiently manage customer queries and support tickets. This has helped them to provide faster and more accurate responses to customer queries, thereby improving customer satisfaction.
Deskhero's custom email domains and user groups have allowed MelodyMart to create a more personalized and professional image in their communication with customers. This has helped to build trust and loyalty among their customer base.
By leveraging Deskhero's advanced AI capabilities, MelodyMart has been able to significantly improve the efficiency of their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This has greatly reduced the time taken to respond to customer queries.
The comprehensive search bar and REST API provided by Deskhero have made it easier for MelodyMart's customer support team to find and access the information they need. This has resulted in faster resolution of customer issues and improved customer satisfaction.
Finally, MelodyMart has found Deskhero's knowledge base and kanban board features to be extremely useful in managing their customer support workflow. The knowledge base provides a central repository of information that can be easily accessed by the customer support team, while the kanban board helps to visualize the workflow and track progress.
How has Deskhero's AI capabilities improved MelodyMart's customer support?
Deskhero's AI capabilities have significantly improved the efficiency of MelodyMart's customer support. By leveraging AI to find relevant content and generate suggested replies, MelodyMart has been able to reduce the time taken to respond to customer queries.
What benefits has MelodyMart seen from using Deskhero's custom email domains and user groups?
With Deskhero's custom email domains and user groups, MelodyMart has been able to create a more personalized and professional image in their communication with customers. This has helped to build trust and loyalty among their customer base.
How does MelodyMart use Deskhero's knowledge base and kanban board features?
MelodyMart uses Deskhero's knowledge base as a central repository of information that can be easily accessed by the customer support team. The kanban board is used to visualize the workflow and track progress.
* This article provides an example of how a fictive company in the Online retail sales of musical instruments and scores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
