Floral Frenzy uses Deskhero's AI capabilities to manage customer queries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This helps customer service representatives to respond to customer queries faster and more accurately, improving the overall customer experience.
The AI also enhances the search results within the platform. When a customer types a query into the search bar, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other sources. This allows customers to find answers to their questions more quickly and accurately, improving their overall experience with Floral Frenzy.
Deskhero's AI capabilities also help Floral Frenzy manage their knowledge base more effectively. The AI can generate articles from Word, PowerPoint, and PDF files, reducing the time and effort required to maintain the knowledge base. This ensures that the knowledge base is always up-to-date and contains the most relevant information for customers.
Finally, Floral Frenzy uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their efficiency and customer service.
Overall, Deskhero's advanced AI capabilities have allowed Floral Frenzy to significantly improve their customer support and helpdesk services, leading to happier customers and a more efficient operation.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content when a query is entered into the search bar. This allows customers to find answers to their questions more quickly and accurately.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time and effort required to maintain the knowledge base, ensuring it is always up-to-date and contains the most relevant information for customers.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This allows you to leverage the AI capabilities of Deskhero across your entire operation.
* This article provides an example of how a fictive company in the Online retail sale of fresh, dried, and artificial flowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
