Petal Paradise uses Deskhero's advanced AI capabilities to manage customer tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies to customer queries. This not only speeds up the response time but also ensures consistency in the quality of responses.
The AI's ability to enhance search results plays a crucial role in Petal Paradise's customer service. When a customer enters a query in the search bar, the AI uses the embeddings to find the most relevant content from various sources. This enables customers to get accurate answers promptly, enhancing their shopping experience.
Deskhero's AI also assists in managing Petal Paradise's knowledge base. It generates articles from Word, PowerPoint, and PDF files, which saves significant time and effort in maintaining the knowledge base. This ensures that the knowledge base is always updated with the latest information, providing customers with accurate and timely information.
Petal Paradise also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to utilize Deskhero's AI capabilities across their entire operation, resulting in improved efficiency and customer satisfaction.
By using Deskhero's advanced AI capabilities, Petal Paradise has been able to streamline their customer service process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to customer queries. This speeds up the response time and ensures consistency in the quality of responses.
How does the AI enhance the search results?
When a customer enters a query in the search bar, the AI uses the embeddings to find the most relevant content from various sources. This enables customers to get accurate answers promptly.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, saving significant time and effort in maintaining the knowledge base. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Online retail sale of fresh, dried, and artificial flowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
