RetroRelics uses Deskhero's AI capabilities to manage their customer support tickets. The AI can analyze the content of a ticket and suggest the best department or individual to handle it. This reduces the time spent on ticket routing and improves response times.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies to customer inquiries. This helps the support team to respond promptly and accurately to customer queries, improving customer satisfaction.
Furthermore, RetroRelics uses the AI to maintain their knowledge base. The AI can generate articles from word, powerpoint, pdf files, helping to keep the knowledge base up-to-date with the latest information about their products and policies.
The AI also enhances search results, making it easier for customers to find what they are looking for. This is particularly useful for RetroRelics as their inventory is vast and varied. The AI's ability to understand and categorize the different types of collectibles helps customers navigate the site more efficiently.
Overall, Deskhero's AI capabilities have improved RetroRelics' customer support efficiency and customer satisfaction.
How does the AI improve ticket management?
The AI can analyze the content of a ticket and suggest the best department or individual to handle it. This reduces the time spent on ticket routing and improves response times.
How does the AI generate suggested replies to customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to understand and categorize the different types of collectibles. This helps it to provide more accurate and relevant search results.
* This article provides an example of how a fictive company in the Online retail sale of antiques industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
