AntiqueBazaar uses Deskhero's AI capabilities to manage their vast inventory of unique items. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies to customer inquiries. This helps the support team to respond promptly and accurately to customer queries, improving customer satisfaction.
The AI also enhances search results, making it easier for customers to find what they are looking for. This is particularly useful for AntiqueBazaar as their inventory is vast and varied. The AI's ability to understand and categorize the different types of antiques helps customers navigate the site more efficiently.
Deskhero's AI capabilities also help AntiqueBazaar manage their customer support tickets. The AI can analyze the content of a ticket and suggest the best department or individual to handle it. This reduces the time spent on ticket routing and improves response times.
Furthermore, AntiqueBazaar uses Deskhero's AI to maintain their knowledge base. The AI can generate articles from word, powerpoint, pdf files, helping to keep the knowledge base up-to-date with the latest information about their products and policies.
Overall, Deskhero's AI capabilities have improved AntiqueBazaar's customer support efficiency and customer satisfaction.
How does the AI suggest replies to customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to understand and categorize the different types of antiques. This helps it to provide more accurate and relevant search results.
How does the AI help manage customer support tickets?
The AI can analyze the content of a ticket and suggest the best department or individual to handle it. This reduces the time spent on ticket routing and improves response times.
* This article provides an example of how a fictive company in the Online retail sale of antiques industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
