HearClear uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This has significantly improved their response time and ensured that customers receive relevant and accurate information.
The company also leverages Deskhero's AI to scrape data from their website and use it to enhance search results. This has made it easier for customers to find the information they need, reducing the workload on their customer support team.
HearClear also uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their ticket management process and improved their overall operational efficiency.
Additionally, HearClear uses Deskhero's AI to generate knowledge base articles from uploaded files such as policies, manuals, and presentations. This has saved them a significant amount of time and resources that were previously spent on manually creating these articles.
In summary, Deskhero's advanced AI capabilities have greatly improved HearClear's customer support and helpdesk services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This has significantly improved response time and ensures that customers receive relevant and accurate information.
How does Deskhero's AI enhance search results?
Deskhero's AI scrapes data from your website and uses it to enhance search results. This has made it easier for customers to find the information they need, reducing the workload on your customer support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from uploaded files such as policies, manuals, and presentations. This has saved a significant amount of time and resources that were previously spent on manually creating these articles.
* This article provides an example of how a fictive company in the Online retail sale of hearing aids industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
