HearWell uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response time but also ensures that customers receive accurate and relevant information.
The company also leverages Deskhero's AI to scrape data from their website and use it to enhance search results. This makes it easier for customers to find the information they need without having to contact customer support.
Furthermore, HearWell uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and custom fields more efficiently.
Deskhero's AI also generates knowledge base articles from uploaded files like policies, manuals, and presentations. This saves HearWell a significant amount of time as they no longer have to manually create these articles.
Overall, Deskhero's advanced AI capabilities have significantly improved HearWell's customer support and helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This ensures that customers receive accurate and relevant information.
How does Deskhero's AI enhance search results?
Deskhero's AI scrapes data from your website and uses it to enhance search results. This makes it easier for customers to find the information they need without having to contact customer support.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. This saves you a significant amount of time as you no longer have to manually create these articles.
* This article provides an example of how a fictive company in the Online retail sale of hearing aids industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
