SoundLife uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This not only improves the efficiency of their customer support team but also ensures that customers receive consistent and accurate information.
The company also uses Deskhero's AI to scrape data from their website and use it to enhance search results. This feature has made it easier for customers to find the information they need, reducing the number of support tickets.
SoundLife also takes advantage of Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their ticket management process and improved their overall operational efficiency.
Additionally, SoundLife uses Deskhero's AI to generate knowledge base articles from uploaded files such as policies, manuals, and presentations. This has significantly reduced the time and effort required to create these articles.
In conclusion, Deskhero's advanced AI capabilities have greatly enhanced SoundLife's helpdesk services and customer support, leading to higher customer satisfaction and retention rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This ensures that customers receive consistent and accurate information.
How does Deskhero's AI enhance search results?
Deskhero's AI scrapes data from your website and uses it to enhance search results. This feature has made it easier for customers to find the information they need, reducing the number of support tickets.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from uploaded files such as policies, manuals, and presentations. This has significantly reduced the time and effort required to create these articles.
* This article provides an example of how a fictive company in the Online retail sale of hearing aids industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
