HomeDecorHub receives a variety of customer queries, from product availability to delivery schedules. They use Deskhero's kanban board to visualize the status of these queries and manage them effectively.
Deskhero's AI capabilities are instrumental in enhancing the efficiency of the customer service team. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI suggests replies to customer queries, reducing the time spent by the team in crafting responses.
The AI also improves the search functionality within Deskhero. When a customer service representative searches for information to resolve a query, the AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data.
HomeDecorHub also uses Deskhero's custom fields feature to capture specific information about each customer interaction. This data is used to generate insights about customer behavior and satisfaction levels.
Finally, the REST API provided by Deskhero enables HomeDecorHub to integrate the platform with their existing order management system, creating a seamless workflow for their customer service team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then generates a suggested reply using OpenAI's ChatGPT.
How does the AI enhance search results within Deskhero?
When a search is made within Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including the knowledge base, uploaded files, and scraped website data.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Online Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
