Glamorize receives a high volume of customer queries daily, ranging from product inquiries to delivery status checks. They use Deskhero's ticket management system to organize these queries effectively. The advanced AI capabilities of Deskhero allow Glamorize to automatically categorize and prioritize tickets based on their content and urgency.
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This significantly reduces the time spent by customer service representatives in crafting responses, leading to quicker resolution times and increased customer satisfaction.
The AI also enhances the search results within the platform. When a customer service representative searches for a particular issue, the AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files like policies or manuals, and even scraped website data.
Deskhero's custom fields feature allows Glamorize to capture specific information about each customer interaction. This data is used to generate insights about common issues, peak query times, and overall customer satisfaction levels.
Finally, the REST API provided by Deskhero enables Glamorize to integrate the platform with their existing systems, creating a seamless workflow for their customer service team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then generates a suggested reply using OpenAI's ChatGPT.
How does the AI enhance search results within Deskhero?
When a search is made within Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including the knowledge base, uploaded files, and scraped website data.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Online Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
