TechBazaar deals with a wide range of customer queries, from technical product questions to warranty claims. They use Deskhero's structured data lists and user groups to efficiently manage these queries, ensuring that each ticket is directed to the appropriate team.
Deskhero's AI capabilities play a crucial role in speeding up the ticket resolution process. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI suggests replies to customer queries, reducing the workload of the customer service team.
The AI also enhances the search functionality within Deskhero. When a customer service representative searches for information to resolve a query, the AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data.
TechBazaar also benefits from Deskhero's custom email domains feature, which allows them to maintain a consistent brand image in their customer communications.
Finally, the REST API provided by Deskhero enables TechBazaar to integrate the platform with their existing CRM and ERP systems, creating a unified workflow for their customer service team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then generates a suggested reply using OpenAI's ChatGPT.
How does the AI enhance search results within Deskhero?
When a search is made within Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including the knowledge base, uploaded files, and scraped website data.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Online Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
