InfoSearch is a leading online search portal that receives thousands of queries and support requests daily. To manage this volume efficiently, they use Deskhero's ticket management system. The system uses AI to categorize and prioritize tickets based on urgency and complexity, ensuring that critical issues are addressed promptly.
Deskhero's AI capabilities also play a significant role in improving the efficiency of InfoSearch's customer support team. Using OpenAI Embeddings, the platform analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries. This feature not only speeds up the response time but also ensures the accuracy of the information provided.
InfoSearch also utilizes Deskhero's knowledge base feature, which is enhanced by AI. The platform can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This feature allows InfoSearch to quickly create a comprehensive and easily accessible knowledge base for both their customers and support team.
Deskhero's advanced search bar, powered by AI, enhances the user experience on InfoSearch's platform. It provides more relevant search results by leveraging the same OpenAI Embeddings used in ticket management and suggested replies.
Finally, InfoSearch benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems seamlessly. This integration ensures that all customer data and interactions are centralized, improving the overall efficiency of their customer support.
How does Deskhero's AI improve the efficiency of InfoSearch's customer support?
Deskhero's AI improves efficiency by categorizing and prioritizing tickets, suggesting relevant responses to customer queries, and enhancing the search functionality on InfoSearch's platform.
How does Deskhero's AI enhance the user experience on InfoSearch's platform?
Deskhero's AI enhances the user experience by providing more relevant search results and ensuring quick and accurate responses to customer queries.
How does InfoSearch integrate Deskhero with their existing systems?
InfoSearch integrates Deskhero with their existing systems using Deskhero's REST API. This integration centralizes all customer data and interactions, improving the overall efficiency of their customer support.
* This article provides an example of how a fictive company in the Online search portals and information retrieval systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
