QueryPort receives a high volume of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The system uses AI to categorize and prioritize tickets, ensuring that all customer queries are addressed in a timely manner.
Deskhero's AI capabilities also play a crucial role in improving the efficiency of QueryPort's customer support team. The platform uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to suggest relevant responses to customer queries, speeding up the response time and improving the accuracy of the information provided.
QueryPort also utilizes Deskhero's knowledge base feature, which is enhanced by AI. The platform can generate knowledge base articles from various file formats, allowing QueryPort to quickly create a comprehensive and easily accessible knowledge base for their customers.
Deskhero's advanced search bar, powered by AI, enhances the user experience on QueryPort's platform. It provides more relevant search results by leveraging the same OpenAI Embeddings used in ticket management and suggested replies.
Finally, QueryPort uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer data and interactions are centralized, improving the overall efficiency of their customer support.
How does Deskhero's AI improve the efficiency of QueryPort's customer support?
Deskhero's AI improves efficiency by categorizing and prioritizing tickets, suggesting relevant responses to customer queries, and enhancing the search functionality on QueryPort's platform.
How does Deskhero's AI enhance the user experience on QueryPort's platform?
Deskhero's AI enhances the user experience by providing more relevant search results and ensuring quick and accurate responses to customer queries.
How does QueryPort integrate Deskhero with their existing systems?
QueryPort integrates Deskhero with their existing systems using Deskhero's REST API. This integration centralizes all customer data and interactions, improving the overall efficiency of their customer support.
* This article provides an example of how a fictive company in the Online search portals and information retrieval systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
