BingeBox uses Deskhero's custom fields and user groups features to categorize their customer queries effectively. The AI capabilities of Deskhero further enhance this process by suggesting the most appropriate category based on the content of the query, reducing the time spent on manual categorization.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This feature has significantly reduced the time BingeBox's customer support team spends on each ticket, improving their efficiency and customer satisfaction.
With Deskhero's AI, BingeBox has been able to automate the generation of knowledge base articles from uploaded Word, PowerPoint, and PDF files. This feature has expanded their knowledge base without any additional manual effort, providing their customers with more comprehensive support.
Deskhero's AI also uses website scraping to gather additional information that can be used in customer support. This feature has proven particularly useful when dealing with issues related to BingeBox's website or app, as it allows the support team to access up-to-date information without leaving the Deskhero platform.
Finally, BingeBox uses Deskhero's AI to provide suggested replies based on the content of the customer's query and the information available in the knowledge base. This feature has not only improved the efficiency of the customer support team but also ensured that customers receive accurate and consistent information.
How does Deskhero's AI enhance the categorization of customer queries at BingeBox?
Deskhero's AI suggests the most appropriate category based on the content of the query, reducing the time spent on manual categorization.
How does BingeBox use Deskhero's AI to expand their knowledge base?
BingeBox uses Deskhero's AI to automate the generation of knowledge base articles from uploaded Word, PowerPoint, and PDF files. This expands their knowledge base without any additional manual effort.
What is the benefit of Deskhero's AI providing suggested replies?
Suggested replies not only improve the efficiency of the customer support team but also ensure that customers receive accurate and consistent information.
* This article provides an example of how a fictive company in the Online Streaming Service Subscription industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
