FlickFusion uses Deskhero's AI to analyze previous tickets and identify common issues. This analysis allows FlickFusion to anticipate potential problems and take proactive measures, such as updating their knowledge base or sending out notifications to customers.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This feature has significantly reduced the time FlickFusion's customer support team spends on each ticket, improving their efficiency and customer satisfaction.
With Deskhero's AI, FlickFusion has been able to automate the generation of knowledge base articles from uploaded Word, PowerPoint, and PDF files. This feature has expanded their knowledge base without any additional manual effort, providing their customers with more comprehensive support.
Deskhero's AI also uses website scraping to gather additional information that can be used in customer support. This feature has proven particularly useful when dealing with issues related to FlickFusion's website or app, as it allows the support team to access up-to-date information without leaving the Deskhero platform.
Finally, FlickFusion uses Deskhero's AI to provide suggested replies based on the content of the customer's query and the information available in the knowledge base. This feature has not only improved the efficiency of the customer support team but also ensured that customers receive accurate and consistent information.
How does FlickFusion use Deskhero's AI to provide proactive customer support?
FlickFusion uses Deskhero's AI to analyze previous tickets and identify common issues. This analysis allows them to anticipate potential problems and take proactive measures.
How does Deskhero's AI enhance the efficiency of FlickFusion's customer support?
Deskhero's AI enhances efficiency by analyzing previous tickets to find relevant content quickly, automating the generation of knowledge base articles, using website scraping to gather additional information, and providing suggested replies.
What is the benefit of Deskhero's AI providing suggested replies?
Suggested replies not only improve the efficiency of the customer support team but also ensure that customers receive accurate and consistent information.
* This article provides an example of how a fictive company in the Online Streaming Service Subscription industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
