StreamMaster has a vast knowledge base consisting of FAQs, user manuals, and troubleshooting guides. With Deskhero's advanced AI capabilities, this knowledge base is transformed into structured data lists, making it easier for the customer support team to find relevant information quickly. The AI also generates articles from uploaded Word, PowerPoint, and PDF files, expanding the knowledge base without any manual effort.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation. This feature allows StreamMaster's customer support team to find relevant content quickly, reducing the time spent on each ticket and improving customer satisfaction.
The AI also uses website scraping to gather additional information that can be used in customer support. This feature has proven particularly useful when dealing with issues related to StreamMaster's website or app, as it allows the support team to access up-to-date information without leaving the Deskhero platform.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a term, the AI uses its understanding of the term's context to provide more relevant results. This feature has reduced the time agents spend searching for information, allowing them to resolve tickets faster.
Finally, Deskhero's AI provides suggested replies based on the content of the customer's query and the information available in the knowledge base. This feature has not only improved the efficiency of the customer support team but also ensured that customers receive accurate and consistent information.
How does Deskhero's AI improve the efficiency of StreamMaster's customer support?
Deskhero's AI improves efficiency by transforming the knowledge base into structured data lists, generating articles from uploaded files, leveraging OpenAI Embeddings to find relevant content, using website scraping to gather additional information, enhancing search results, and providing suggested replies.
How does Deskhero's AI enhance search results within the platform?
When a customer support agent searches for a term, the AI uses its understanding of the term's context to provide more relevant results. This reduces the time agents spend searching for information.
What is the benefit of Deskhero's AI providing suggested replies?
Suggested replies not only improve the efficiency of the customer support team but also ensure that customers receive accurate and consistent information.
* This article provides an example of how a fictive company in the Online Streaming Service Subscription industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
