GeoDrill faced challenges in managing a high volume of support tickets, which often resulted in delayed responses and customer dissatisfaction. They needed a solution that could help them prioritize tickets based on urgency and relevance, and provide quick and accurate responses.
With Deskhero, GeoDrill was able to automate their ticket management process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This information was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's AI also enhanced the search results, making it easier for the support team to find relevant information and resolve issues more efficiently. The custom fields feature allowed GeoDrill to categorize tickets based on different parameters, further streamlining the process.
Additionally, the knowledge base feature enabled GeoDrill to create a repository of common issues and their solutions, which could be easily accessed by both the support team and customers. This not only improved the support team's productivity but also empowered customers to resolve minor issues on their own.
Overall, Deskhero's advanced AI capabilities have transformed GeoDrill's customer support process, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This information is then used to generate suggested replies, making the ticket management process more efficient.
How does Deskhero enhance search results?
Deskhero uses advanced AI to analyze the data from tickets, knowledge base articles, and other resources to enhance the search results. This makes it easier for the support team to find relevant information and resolve issues quickly.
How does the knowledge base feature benefit the support team and customers?
The knowledge base feature allows the creation of a repository of common issues and their solutions. This can be easily accessed by the support team to resolve issues quickly and by customers to resolve minor issues on their own, thereby improving overall customer satisfaction.
* This article provides an example of how a fictive company in the Onshore Exploration and Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
