Feathered Fields has a vast amount of information on ostrich farming, including guides, research papers, and manuals. They have used Deskhero to create a comprehensive knowledge base, making this information easily accessible to both their staff and customers.
Deskhero's AI capabilities have been crucial in enhancing the usefulness of Feathered Fields's knowledge base. The AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This has not only improved the efficiency of their customer support but also made their knowledge base more interactive.
Furthermore, Deskhero's AI enhances the search results within the knowledge base. When a search is performed, the AI uses the embeddings to find the most relevant content. This feature has made it easier for Feathered Fields's staff and customers to find accurate information quickly.
Feathered Fields has also used Deskhero's custom email domains and user groups features to manage their knowledge base. They have created user groups for different areas of expertise and assigned them custom email domains. This has ensured that inquiries are directed to the right person and has further improved the usefulness of their knowledge base.
Overall, Deskhero has played a pivotal role in managing and enhancing Feathered Fields's knowledge base. The platform's advanced AI capabilities have not only improved the accessibility of their information but also made their knowledge base more interactive and useful.
How does Deskhero's AI generate suggested replies from the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and other relevant data to generate suggested replies to customer inquiries. This makes the knowledge base more interactive and improves the efficiency of customer support.
How does Deskhero's AI enhance search results within the knowledge base?
When a search is performed within the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier to find accurate information quickly.
How has Deskhero improved the usefulness of Feathered Fields's knowledge base?
Deskhero has improved the usefulness of Feathered Fields's knowledge base by making it more interactive and accessible. The platform's advanced AI capabilities generate suggested replies to inquiries and enhance search results, making it easier to find accurate information quickly.
* This article provides an example of how a fictive company in the Operating ostrich farms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
