Eggcellent Enterprises receives a high volume of customer inquiries daily. They have used Deskhero to manage these inquiries through tickets, categorizing them into structured data lists. This has streamlined their workflow and ensured that every inquiry is addressed promptly.
Deskhero's advanced AI capabilities have been instrumental in improving Eggcellent Enterprises's ticket management. The AI leverages OpenAI Embeddings from previous tickets and other relevant data to suggest appropriate responses to customer inquiries. This has significantly reduced the time spent crafting responses and increased the consistency of the information provided.
Furthermore, Deskhero's AI enhances the search results within the platform. When a customer support agent searches for a specific topic, the AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This feature has proven invaluable in quickly finding accurate information to resolve customer inquiries.
Eggcellent Enterprises has also utilized Deskhero's custom fields and user groups features to further improve their ticket management. They have created custom fields for different types of inquiries and assigned them to specific user groups. This has ensured that each inquiry is handled by the most qualified person and has further improved their response time.
Overall, the use of Deskhero has revolutionized the ticket management process at Eggcellent Enterprises. The platform's advanced AI capabilities have not only improved the efficiency of their ticket management but also enhanced the quality of their customer support.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other relevant data to suggest appropriate responses to customer inquiries. This helps to reduce the time spent crafting responses and ensures consistency in the information provided.
How does Deskhero's AI enhance search results within the platform?
When a search is performed within the platform, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This helps to quickly find accurate information to resolve customer inquiries.
How has Deskhero improved the ticket management process at Eggcellent Enterprises?
Deskhero has streamlined the ticket management process at Eggcellent Enterprises by categorizing inquiries into structured data lists and managing them through tickets. The platform's advanced AI capabilities have improved the efficiency and quality of their customer support.
* This article provides an example of how a fictive company in the Operating ostrich farms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
