Ostrich Oasis receives numerous daily inquiries about ostrich farming, ranging from ostrich health care to egg incubation. With Deskhero, they are able to categorize these inquiries into structured data lists and manage them through tickets. This has streamlined their workflow and ensured that no inquiry is left unanswered.
The advanced AI capabilities of Deskhero have been instrumental in improving the efficiency of Ostrich Oasis's customer support. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies to customer inquiries. This has significantly reduced the time spent on crafting responses and increased the consistency of the information provided.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a specific topic, the AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This feature has proven invaluable in quickly finding accurate information to resolve customer inquiries.
Ostrich Oasis has also utilized Deskhero's custom fields and user groups features to further improve their customer support. They have created custom fields for different types of inquiries and assigned them to specific user groups. This has ensured that each inquiry is handled by the most qualified person and has further improved their response time.
Overall, the use of Deskhero has transformed the customer support process at Ostrich Oasis. The platform's advanced AI capabilities have not only improved the efficiency of their customer support but also enhanced the quality of their service.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest appropriate responses to customer inquiries. This helps to reduce the time spent crafting responses and ensures consistency in the information provided.
How does Deskhero's AI enhance search results within the platform?
When a search is performed within the platform, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This helps to quickly find accurate information to resolve customer inquiries.
How has Deskhero improved the customer support process at Ostrich Oasis?
Deskhero has streamlined the customer support process at Ostrich Oasis by categorizing inquiries into structured data lists and managing them through tickets. The platform's advanced AI capabilities have improved the efficiency and quality of their customer support.
* This article provides an example of how a fictive company in the Operating ostrich farms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
