Speedway Masters uses Deskhero's AI capabilities to manage and sort through thousands of customer queries and tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
The company also uses Deskhero's AI to enhance its search results. The AI uses the same embeddings to provide more relevant search results, making it easier for both customers and staff to find the information they need.
Speedway Masters has also found great value in Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's custom fields and structured data lists have been instrumental in managing the complex logistics of motor racing events. The company can easily track and manage various aspects of the event, from ticket sales to race schedules.
Finally, the REST API allows Speedway Masters to integrate Deskhero with other systems, creating a seamless workflow. The AI capabilities ensure that data is always accurate and up-to-date, reducing the risk of errors.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This speeds up response times and improves the overall customer experience.
How does Deskhero's AI enhance search results?
The AI uses the same embeddings to provide more relevant search results, making it easier for users to find the information they need.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Operation and Management of Motor Racing Events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
