Grand Prix Innovations uses Deskhero's AI-powered ticket management system to handle the large volume of customer queries and requests they receive. The AI uses OpenAI embeddings to find relevant content and generate suggested replies, significantly improving response times and customer satisfaction.
The company also uses Deskhero's kanban board to coordinate their events. The AI capabilities enhance the board by providing real-time updates and alerts, ensuring that all tasks are completed on time and nothing is overlooked.
Deskhero's custom email domains feature has allowed Grand Prix Innovations to create a professional and consistent image in their communications. The AI enhances this by automatically sorting and categorizing emails, improving efficiency and reducing the risk of missed communications.
The company also uses Deskhero's user groups feature to manage their team effectively. The AI capabilities allow for automatic assignment of tasks based on skill level and availability, improving productivity and reducing the risk of burnout.
Lastly, Grand Prix Innovations leverages Deskhero's REST API to integrate the platform with their existing systems. The AI ensures that all data is accurate and up-to-date, reducing the risk of errors and improving overall efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This significantly improves response times and customer satisfaction.
How does Deskhero's AI enhance the kanban board?
The AI provides real-time updates and alerts on the kanban board, ensuring that all tasks are completed on time and nothing is overlooked.
How does Deskhero's AI enhance the user groups feature?
The AI capabilities allow for automatic assignment of tasks based on skill level and availability, improving productivity and reducing the risk of burnout.
* This article provides an example of how a fictive company in the Operation and Management of Motor Racing Events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
