OrbitLease receives numerous customer inquiries daily regarding lease terms, spacecraft specifications, and operational procedures. Using Deskhero's ticket management feature, they categorize and prioritize these inquiries effectively. The AI capabilities enhance this process by predicting ticket categories based on previous data, reducing manual labor.
The AI also assists in generating suggested replies to customer queries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero provides accurate and relevant responses. This reduces response time and improves customer satisfaction.
Deskhero's AI capabilities also enhance OrbitLease's knowledge base. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
OrbitLease also uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities have significantly improved OrbitLease's customer support services. It has reduced manual labor, improved response times, and increased customer satisfaction.
How does the AI predict ticket categories?
The AI uses OpenAI embeddings from previous tickets and other data to predict ticket categories. It learns from past data to make accurate predictions.
How does the AI generate suggested replies?
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It uses this data to provide accurate and relevant responses to customer queries.
How does the AI enhance the knowledge base?
The AI generates knowledge base articles from word, powerpoint, pdf files, and scrapes data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Operation, leasing and sale or rental of spacecrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
