GalaxySales deals with a high volume of customer inquiries regarding spacecraft specifications, pricing, and purchase procedures. With Deskhero's ticket management feature, they can effectively categorize and prioritize these inquiries. The AI capabilities further streamline this process by predicting ticket categories based on historical data.
The AI also aids in generating suggested replies to customer queries. By utilizing OpenAI embeddings from previous tickets, product manuals, and knowledge base articles, Deskhero can provide accurate and relevant responses. This not only reduces response time but also enhances the quality of customer service.
Deskhero's AI capabilities also enhance GalaxySales' product knowledge base. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This ensures that the product information is always current and comprehensive.
GalaxySales also leverages the REST API provided by Deskhero to integrate the platform with their existing CRM system. This integration allows them to utilize the benefits of Deskhero without disrupting their current sales processes.
Overall, Deskhero's advanced AI capabilities have significantly improved GalaxySales' sales support services. It has reduced manual labor, improved response times, and increased customer satisfaction.
How does the AI predict ticket categories?
The AI uses OpenAI embeddings from previous tickets and other data to predict ticket categories. It learns from past data to make accurate predictions.
How does the AI generate suggested replies?
The AI leverages OpenAI embeddings from previous tickets, product manuals, and knowledge base articles to generate suggested replies. It uses this data to provide accurate and relevant responses to customer queries.
How does the AI enhance the product knowledge base?
The AI generates product knowledge base articles from word, powerpoint, pdf files, and scrapes data from the company's website. This ensures that the product information is always current and comprehensive.
* This article provides an example of how a fictive company in the Operation, leasing and sale or rental of spacecrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
