AirCargo Express was struggling with managing their growing volume of customer support requests. They needed a solution that could help them handle the tickets efficiently and improve customer satisfaction. That's when they decided to implement Deskhero.
With Deskhero's advanced AI capabilities, AirCargo Express was able to automate the process of ticket management. The AI identifies the nature of the query and assigns it to the appropriate team, reducing the need for manual intervention and improving response time.
The AI also suggests replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly reduced the time taken to resolve a ticket and improved the quality of responses.
Deskhero's AI-enhanced search has also been a game-changer for AirCargo Express. The customer service representatives can now find relevant information quickly and accurately, improving their productivity and the quality of support provided to the customers.
By implementing Deskhero, AirCargo Express has significantly enhanced their customer support services and improved efficiency.
How does Deskhero's AI help in ticket management?
Deskhero's AI identifies the nature of the query and assigns it to the appropriate team. This automation reduces the need for manual intervention and improves response time.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies to customer queries.
How does the AI-enhanced search work in Deskhero?
Deskhero's AI-enhanced search provides quick and accurate results. The AI analyzes the search query and finds relevant information from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Operation of air cargo warehouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
