AeroFreight Solutions has a vast knowledge base that includes policies, procedures, and troubleshooting guides. Managing this knowledge base was a challenge until they implemented Deskhero. The platform's advanced AI capabilities helped AeroFreight to organize and utilize their knowledge base more effectively.
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base, previous tickets, uploaded files, and scraped website data. This analysis allows the AI to suggest relevant articles when a customer service representative is handling a ticket, significantly reducing the resolution time.
The AI also helps in generating knowledge base articles from Word, PowerPoint, and PDF files. This feature allows AeroFreight to keep their knowledge base updated with the latest policies and procedures without spending a lot of time on manual updates.
Deskhero's comprehensive search bar, powered by AI, provides quick and accurate results. Whether the customer service representative is looking for a specific policy or a solution to a common problem, the AI-enhanced search provides all the relevant information.
By implementing Deskhero, AeroFreight Solutions has significantly improved their knowledge base management and customer support efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base, previous tickets, uploaded files, and scraped website data. This analysis allows the AI to suggest relevant articles when a customer service representative is handling a ticket.
How does Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Deskhero's AI analyzes the content of the uploaded files and generates a knowledge base article based on the information. This feature allows companies to keep their knowledge base updated with the latest policies and procedures without spending a lot of time on manual updates.
How does the AI-enhanced search work in Deskhero?
Deskhero's comprehensive search bar, powered by AI, provides quick and accurate results. The AI analyzes the search query and finds relevant information from the knowledge base, previous tickets, and other resources.
* This article provides an example of how a fictive company in the Operation of air cargo warehouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
