RailInfo Systems, a leading provider of Passenger Information Systems (PIS) at railway stations, receives a high volume of customer inquiries and complaints daily. To manage this, they have implemented Deskhero's AI-powered ticket management system. The system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helps in generating suggested replies and enhancing search results.
With the help of Deskhero's AI capabilities, RailInfo Systems has been able to significantly reduce the time taken to respond to customer queries. The system provides instant suggestions for replies based on the context of the query, thus reducing the workload of the customer support team.
Additionally, Deskhero's comprehensive search bar and structured data lists have made it easier for the support team to find relevant information quickly. This has resulted in improved customer satisfaction as issues are resolved faster.
Deskhero's custom fields and user groups features have also been beneficial for RailInfo Systems. They have created custom fields for specific types of queries and set up user groups for different departments. This has streamlined the process of assigning and tracking tickets.
Overall, the implementation of Deskhero has led to more efficient operations and improved customer satisfaction for RailInfo Systems.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This reduces the time taken to draft responses, thus improving response times.
How does Deskhero help in tracking and managing tickets?
Deskhero provides features like custom fields and user groups that help in categorizing and assigning tickets. It also has a comprehensive search bar and structured data lists for easy tracking of tickets.
Can Deskhero handle a high volume of customer queries?
Yes, Deskhero is designed to handle a high volume of queries efficiently. Its AI capabilities help in providing quick responses, and its ticket management features ensure smooth handling of all queries.
* This article provides an example of how a fictive company in the Operation of Passenger Information Systems (PIS) at Railway Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
